Privacy Policy

01Who we are

This website is run by Innovia Group Pty Ltd trading as DENBA Health ANZ (ABN 56 688 008 380), the Australian and New Zealand distributor of DENBA Health. In this policy "we", "us" and "our" mean DENBA Health ANZ. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

02What we collect

We only collect what we need to answer you, run your trial or deliver your order:

• Your name, email address and phone number
• Your delivery address
• Details you choose to share in a form, such as how you plan to use the device
• Order, trial and payment records (we do not store full card numbers)
• Basic website usage data, such as pages visited and device type, collected through cookies

03How we use it

• To reply to your enquiry
• To ship, collect and refund trial units
• To process and deliver purchases and handle warranty claims
• To send you updates about DENBA Health, only if you have agreed. You can unsubscribe at any time.
• To understand how the website is used so we can improve it

04Cookies and analytics

We use cookies and similar tools, such as Google Analytics and Meta Pixel, to measure website traffic and the performance of our advertising. These tools collect information about your visit, not your name or contact details. You can block or delete cookies in your browser settings, and the website will still work.

05Who we share it with

We never sell your personal information. We share it only with businesses that help us run DENBA Health ANZ, such as couriers, payment providers, and our email and website hosting services, and only as much as they need to do their job. We may also disclose information where the law requires it.

06Where it is stored

We do not send your personal information to DENBA Japan or to any other overseas business. Some of the online services we use to host our website and email may store data on servers outside Australia. Where that happens, we choose reputable providers with strong security practices.

07Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, then delete it securely.

08Your choices

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing denbahealthanz@gmail.com. We will reply within 30 days.

09Questions or complaints

If you have a question or a complaint about how we have handled your information, email denbahealthanz@gmail.com and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.