Terms and Conditions

01About these terms

These terms apply when you use this website, start a DENBA Health home trial or buy a DENBA Health device from Innovia Group Pty Ltd trading as DENBA Health ANZ (ABN 56 688 008 380). By placing a trial request or order, you agree to them.

02The 30 day home trial

• The trial costs a refundable deposit of $199 AUD.
• You can use the device at home for 30 days from the day it is delivered.
• If you decide to keep it, the $199 is credited to the purchase price.
• If you decide to return it, let us know within the 30 days and send it back in its original packaging.
• You pay the return postage.
• We refund the $199 within 14 days of receiving the device back in good condition.
• If the device comes back damaged, or with missing parts, the $199 is not refunded.

03Prices and payment

All prices are in Australian dollars and include GST unless we say otherwise. Device prices are confirmed with you before you pay. We may change prices at any time, but a change will not affect an order we have already confirmed.

04Delivery

We deliver within Australia and New Zealand. Delivery usually takes 3 to 10 days depending on your location. Delivery times are estimates and can be affected by things outside our control, such as courier delays.

05Warranty

Every DENBA Health device comes with a 12 month manufacturer warranty from the date of delivery, covering defects in materials and workmanship. It does not cover damage caused by misuse, accidents, unauthorised repairs or normal wear. To make a claim, email us with your order details and a description of the problem.

06Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights. New Zealand customers keep their rights under the Consumer Guarantees Act 1993.

07Health information

DENBA Health is a wellness device. It is not intended to diagnose, treat, cure or prevent any disease, and it does not replace medical advice. If you have a medical condition, a pacemaker or another implanted device, or you are pregnant, talk to your doctor before use. Individual experiences vary.

08Using the device safely

Use the device as described in the instructions supplied with it. Do not open, modify or repair it yourself, as this may be unsafe and will void the warranty.

09Using this website

The content on this website is for general information. We work hard to keep it accurate and up to date, but it may change without notice. The DENBA name, logos, text and images on this site belong to us or to DENBA JAPAN Co., Ltd. and cannot be copied without permission.

10Liability

To the extent the law allows, and apart from the consumer guarantees above, we are not liable for any indirect or consequential loss arising from your use of this website or our products.

11Governing law

These terms are governed by the laws of New South Wales, Australia.

12Contact us

Questions about these terms? Email denbahealthanz@gmail.com or call +61 2 8313 5478.